FAQs
Frequently Asked Questions
1. Do you ship outside the UK?
Currently, we ship exclusively within the United Kingdom. International shipping is not available at this time.
2. How long does shipping take?
Our standard delivery is free and typically takes 3–7 business days. For large furniture items, delivery may take slightly longer depending on stock availability and courier schedules.
3. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to check your order’s status online. For any issues, contact our support team.
4. What is your return policy?
We offer a 60-day money-back guarantee for all eligible items. Items must be returned in original condition with packaging. Custom or personalized items are not eligible for returns.
5. How do I initiate a return?
Contact our support team at support@casaely.shop or call +44 7397 198085 to start the return process. You will receive a return shipping label and instructions.
6. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are securely processed through our payment providers.
7. Can I change or cancel my order?
If you need to modify or cancel your order, contact us as soon as possible. Once an order is shipped, it cannot be canceled, but you may return it following our return policy.
8. Do you offer assembly services?
Currently, we provide clear assembly instructions for all furniture items. We do not offer on-site assembly services, but our instructions are designed to be simple and straightforward.
9. Are your products environmentally friendly?
Many of our products are made from responsibly sourced materials. We are committed to sustainability and ethical manufacturing practices.